OUR StoryCONTINUESFrequently Asked Questions
Answers to help you preserve what matters.
Learn more about Memory Collections, subscriptions, contributors, privacy, downloads, and keepsakes.
What is Our Story Continues?
Our Story Continues is a digital memory collection service where you can preserve written reflections, photos, voice recordings, videos, milestones, and meaningful moments in one organized place.
Are Memory Collections only for families?
No. You can create a collection for yourself, a couple, a friendship, a child, a family, a celebration, a tribute, a special event, or another meaningful chapter of life.
What can I add to a Memory Collection?
Depending on your plan, you can add written memories, photos, audio recordings, video memories, guided prompt responses, milestones, and contributions from invited loved ones.
How does the 7-day free trial work?
The Basic plan begins with a 7-day free trial. After the trial, the subscription is $9.99 per month plus applicable tax unless you cancel before the trial ends.
Is there a free $0 plan?
No. The lowest-priced option is the Basic plan at $9.99 per month plus tax, and it begins with a 7-day free trial.
Does the Basic plan include audio or video memories?
No. Basic is designed for written memories and photo uploads. Audio and video memory features begin with the Standard plan.
Can family members or friends contribute?
Yes. You can invite other people to contribute based on the member limit included with your selected plan. You remain in control of your collection and who is invited.
Can I change or cancel my plan?
Yes. Plans are designed to be flexible, so you can upgrade, downgrade, or cancel according to the subscription terms shown during checkout.
Can I download my memories?
Yes. Basic includes a simple download option, while Standard includes a downloadable archive. Available download formats may vary by memory type.
Are printed keepsakes available?
Printed keepsakes are available for an additional cost with Standard. Premium members receive a printed keepsake discount and can use QR links for supported audio and video memories in printed books.
How are my memories kept private?
Your collection is intended to be private and accessible only through your account and the people you invite. Your final privacy and security practices should also be explained in your Privacy Policy and Terms & Conditions.
How can I get help?
Email OurStoryContinuesSupport@gmail.com with your question. Premium includes priority support.
Still have a question?
Contact OurStoryContinuesSupport@gmail.com.